Created and maintained user stories, features, epics, and requirement documentation (BRD, FRD, SRS) in a hybrid Agile-Scrum framework, working closely with cross-functional stakeholders.
Designed and maintained dashboards in Power BI, visualizing key metrics such as service efficiency and system performance trends for stakeholders.
Developed SQL queries to extract and manipulate data and performed in-depth analysis using Excel.
Conducted Pareto-based root cause analysis, pinpointing critical process inefficiencies and recommending solutions that enhanced operational efficiency by 40%.
Utilized Jira for managing project tasks, tracking progress, and ensuring timely delivery of milestones.
Delivered detailed analysis reports to key stakeholders which resulted in a 15% improvement in turnaround time.
Gathered and documented business requirements through user interviews, workshops, and document analysis